Delivery to Russia

The remote regions include: Amur Oblast, Zabaykalsky Krai, Irkutsk Oblast, Kamchatka Krai, Primorsky Krai, Republic of Buryatia, Republic of Sakha (Yakutia), Sakhalin Oblast, and Khabarovsk Krai.

Starting from October 19, 2025, the updated delivery rates for parcels from Thailand to the Russian Federation will take effect.
All prices are indicated in Thai Baht (THB) and do not include VAT.

The prices are valid under the following conditions:

• a contract with the THdelivery.ru project has been concluded,
• the sender has provided all documents requested by the project,
• the partner’s website in the «Delivery» section indicates that shipments are handled under the THdelivery.ru project.

In all other cases, an additional service fee is charged.

If a partner of the project ships at least 150 kg of parcels weekly or at least 600 kg per month, a discount of 10% from the above prices is applied.

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Prohibited contents
The shipment of documents inside parcels with goods is not allowed.
If such documents are found, they are removed and destroyed without prior notice to the sender.

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Sample shipments
The shipment of samples for testing (B2B) and for certification in the Russian Federation is available, provided that a full set of required documents is supplied.
Rates are calculated individually.

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Explanation of B2C Rates

1. Door-to-door delivery

• Delivery is carried out by a courier service to the address specified by the sender.
• If door-to-door delivery is not possible, the parcel is delivered to the nearest pick-up point, 5post locker, or Russian Post office.
• Maximum parcel weight: 15 kg.

2. Delivery to 5post pick-up point/locker

• Delivery to a pick-up point selected by the recipient or the sender (in agreement with the recipient).
• Map of points: https://fivepost.ru/point-map/.
• An incorrect selection of a pick-up point may cause delays; the cost of redirection is borne by the sender.

Attention:

• Prices are quoted excluding volumetric weight.
• The chargeable weight is the greater of the actual weight or the volumetric weight.
• Volumetric weight formula:
  (height × width × length) / 5000
  Example: Box No. 5 — volumetric weight is 12.6 kg.
  If the actual weight is lower, the cost is calculated using 12.6 kg. If higher, the actual weight is used.

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Customs Requirements

• The import of high phytosanitary risk regulated products weighing up to 5 kg is allowed without a phytosanitary certificate (EEC Council Decision No. 157 dated 30.11.2016).
• Value of parcels for personal use:
  • until 01.04.2024 — up to EUR 1000,
  • after 01.04.2024 — up to EUR 200.
• If the value exceeds the limit, the following are charged:
  • customs duty — 15% of the excess amount,
  • customs clearance fee — 500 RUB,
  • additional processing fee — 3%.
• The contents of the parcel must meet the “for personal use” criteria.
• It is prohibited to send:
  • goods prohibited by Russian and Thai law,
  • prescription medicines,
  • counterfeit branded goods,
  • dangerous goods (aerosols, flammable substances, batteries, etc.).

Passport data:
The recipient must complete passport details on a secure portal (link provided).
If the data is not provided, the parcel is held at customs.
Prolonged failure to provide data leads to parcel destruction without compensation.
Recipient change after the parcel reaches customs is not allowed.

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Compensation for Loss or Damage

If the parcel is confirmed lost or damaged not due to the sender’s fault:

• compensation up to 2000 THB is paid,
• no more than 500 THB per kilogram of weight,
• and not exceeding the value declared in the manifest.

Additional insurance:

• on request, insurance is available for the full value of the contents and delivery cost (10% of the declared value + 10% of the delivery cost).
• if insured, compensation is paid within 7 days after confirmation of loss or damage.

Procedure in case of damage:

• the recipient must take photos or video of the parcel before opening,
• open it in the presence of the delivery service representative,
• draw up an act with an itemized list of damaged goods and photo evidence,
• the act must be signed by the delivery representative.

Without the act and photo evidence, claim processing may be difficult.

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Dangerous Goods

If the carrier classifies the contents as dangerous goods:

• delivery will be carried out by ground transport (which increases the delivery time),
• the sender must pay an additional 50% of the shipping rate.
  To dispute the classification, an MSDS certificate may be provided.
  The carrier follows GOST 19433-88 “Dangerous Goods. Classification and Marking.”

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Customs Clearance

By submitting parcels subject to customs clearance, the customer:

• accepts the customs representative’s public offer (t-atlantic.ru),
• confirms agreement with the Terms of Service.

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